Privacy Policy
Last updated: April 2026
Portano ("we", "us", "our") is a call and message screening application. This Privacy Policy explains how we collect, use, and protect your information when you use the Portano mobile application and related services.
Information We Collect
When you use Portano, we collect the following information:
- Account information: Your email address and a securely hashed password when you create an account.
- Phone number: Your real phone number, which you provide so that approved calls can be forwarded to you.
- Call and message data: Phone numbers of incoming callers and message senders, call duration, voicemail recordings, and SMS message content.
- Contact decisions: Your approval, denial, and screening decisions for each caller or sender.
- Device information: Push notification tokens so we can send you alerts about incoming calls and messages.
How We Use Your Information
We use your information solely to operate the Portano screening service: forwarding approved calls to your phone, blocking denied callers, sending you notifications about new requests, and providing usage statistics within the app.
Data Storage and Security
Your data is encrypted in transit using HTTPS. Passwords are hashed using scrypt with a random salt, and authentication uses signed JWT tokens. We do not sell, share, or transfer your data to third parties, except as necessary to operate the service (e.g., Twilio for call routing, Expo for push notifications).
Third-Party Services
Portano integrates with the following third-party services to function:
- Twilio: Provides phone numbers, call routing, SMS delivery, and voicemail recording. Subject to Twilio's Privacy Policy.
- Expo: Delivers push notifications to your device. Subject to Expo's Privacy Policy.
- Apple App Store: Manages subscription billing and processes payments. Subject to Apple's Privacy Policy.
- Resend: Sends transactional emails (e.g., sign-in codes and password resets). Subject to Resend's Privacy Policy.
Data Retention
Your data is retained for as long as your account is active. If you delete your account, all associated data (contacts, inbox items, voicemail recordings, and settings) will be permanently removed.
Your Rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us. You can also delete your account through the app settings.
Children's Privacy
Portano is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
Contact Us
If you have questions about this Privacy Policy, contact us at support@portano.app.